Tag Archives: BPM

Where are the ‘Easy’ buttons in BPM?


If you are looking for success with BPM, there are, by my count, 19 hurdles. Different consultants use different approaches, their approaches are effective within some customer cultures/not so effective in others, the tools used by the consultant and the … Continue reading

Posted in Business Process Improvement, Business Process Management, Case Management, Customer Experience Management | Tagged | 1 Comment

CEM and BPM, In The Sandbox


The no one disputes the potential of CEM (Customer Experience Management) for attracting and retaining customers and for administrative cost reduction in the area of goods and services delivery. Since BPM has a similar focus (i.e.  delighting customers) the question … Continue reading

Posted in Business Process Management, Case Management, Customer Centricity, Customer Experience Management | Tagged , | Leave a comment

Is it time to rename “Business Process Management” to “Business Performance Management”?


One of the commenters at a BPM.com “Are Processes Key to Scalability?” discussion asked the question: “What do we call ‘process’ so the high growth CEO will see it as important?” Here is my response: “ Agree with the need … Continue reading

Posted in Adaptive Case Management, Business Process Management, Case Management | Tagged | 1 Comment

A framework for development of a Case Management Maturity Model


Case is a methodology that helps you to manage short and medium term business activity based on orchestration received from background BPM and governance from rule sets at the run-time environment that is hosting Case. Case Managers/workers usually need supplementary … Continue reading

Posted in Adaptive Case Management, Business Process Management, Case Management, FOMM, R.A.L.B. | Tagged , , , , | Leave a comment

Funny how time slips away


It’s been six years since some of us started soapboxing about ACM vs BPM. https://kwkeirstead.wordpress.com/2010/09/18/life-beyond-corporate-silos/ I don’t see much of a change –we continue to see folks trying to shoehorn BPM into all kinds of initiatives where end-to-end “solutions” are … Continue reading

Posted in Adaptive Case Management, Automated Resource Allocation, Business Process Management, Case Management, MANAGEMENT, Operations Management, R.A.L.B. | Tagged , , | Leave a comment

What Predictive Analytics Can Do For You!


If you are responsible for managing a business, the maturity level you want to get to is one where staff receives advanced decision support from your business management system. Here is how you can use the “Easy” button to improve … Continue reading

Posted in Adaptive Case Management, Business Process Improvement, Business Process Management, Case Management, Decision Making, Risk Analysis | Tagged , , , | Leave a comment

Performance based reimbursement – coming soon to a place near you


Healthcare services delivery in the USA is out of control. Costs have skyrocketed, facilities are overloaded, doctors are suffering burnout and government intervention has, under the guise of improving patient safety and outcomes, yielded only modest improvements. MU (Meaningful Use) … Continue reading

Posted in Adaptive Case Management, Business Process Management, Case Management, FOMM, Meaningful Use, Performance Based Reimbursement, R.A.L.B. | Tagged , , , | Leave a comment

Success Factors with BPM


If you are thinking about the potential benefits of Business Process Management or want to fast track your current BPM initiative, here are a few “must haves” for success. 0. “First the problem then the solution”, meaning no point mapping/implementing … Continue reading

Posted in Automated Resource Allocation, Business Process Management, Case Management, Competitive Advantage, Operational Planning, Process Management, Process Mapping, R.A.L.B., Strategic Planning | Tagged | Leave a comment

Success in Business – Reach for the Top With ACM 360


Success in business is all about building and enhancing competitive advantage. Strategy “rules” – if you don’t know where you want to be, you won’t get there. No point evolving plans that don’t make efficient/effective use of scarce resources. No … Continue reading

Posted in Adaptive Case Management, Business Process Management, Case Management, Decision Making, Operational Planning, Strategic Planning, Uncategorized | Tagged , , | Leave a comment

The importance of pre-conditions and post-conditions in the “new” BPM


Traditional BPM had little need for  pre-conditions and post-conditions at process steps. The combination of flow graph logic and data collection checks and balances put in place at process steps by BPM flow graph designers provided reasonable expectation of no-fault … Continue reading

Posted in Uncategorized | Tagged , , , , | 1 Comment