Tag Archives: #CEM

CEM and BPM, In The Sandbox

The no one disputes the potential of CEM (Customer Experience Management) for attracting and retaining customers and for administrative cost reduction in the area of goods and services delivery. Since BPM has a similar focus (i.e.  delighting customers) the question … Continue reading

Posted in Business Process Management, Case Management, Customer Centricity, Customer Experience Management | Tagged , | Leave a comment