Monthly Archives: April 2012

Where there’s fire there is smoke


If you find you are spending too much time firefighting and not enough time on medium term planning and long term planning, chances are there are workflow issues that could be addressed by improving internal processes and customer-facing communication. There … Continue reading

Posted in Automated Resource Allocation, Customer Centricity, Financial Planning, MANAGEMENT, Operational Planning, Planning, Process Mapping, Strategic Planning | Leave a comment

A Formula for Operational Excellence


Goal setting in most organizations takes place during strategy sessions, during ROI preparation and during annual budgeting. Each has its own timeframe, all are interconnected.  At least in theory. In practice, things can be quite different. Without collaboration and cooperation, … Continue reading

Posted in Financial Planning, MANAGEMENT, Operational Planning, Planning, Strategic Planning | 1 Comment

Easy for me, difficult for you !


Software sales reps do a remarkable job showing you “how easy” it is to use their products. “All you have to do is this, and then this, and then . . . .”. Once the sales rep is out the … Continue reading

Posted in Operational Planning, Process Mapping | Leave a comment

What is BPM?


I saw today a LinkedIN Business Process Management Professionals Group post at a discussion group called “People vs Process vs Technology?” The author of the post put forth various arguments that I related to, except for an “equation for success” … Continue reading

Posted in Adaptive Case Management, Business Process Management, Process auditing, Process Mapping | Tagged , | Leave a comment

Consultants really are the good guys


I learned a long time ago not to try to be my own plumber. When you are considering a major change to your organization, it is best not to try to be your own management consultant. Consultants have been going … Continue reading

Posted in Adaptive Case Management, Business Process Management, MANAGEMENT, Operational Planning, Organizational Development, Process auditing, Productivity Improvement, Strategic Planning | Tagged , , , , , , , , | Leave a comment

The Nature of Work


Work is activity that advances the state of that which receives your focus (assembly of equipment, writing a proposal, etc.) toward some goal/objective. Whether you are manufacturing equipment or providing a service you are converting inputs to outputs. The conversion … Continue reading

Posted in Automated Resource Allocation, Operational Planning, Productivity Improvement | Leave a comment