Success in Business – Reach for the Top With ACM 360

Success in business is all about building and enhancing competitive advantage.

Strategy “rules” – if you don’t know where you want to be, you won’t get there.


No point evolving plans that don’t make efficient/effective use of scarce resources. No point having plans that never get implemented. No point implementing plans that are not monitored.

Plan, monitor, control.

We knew that, but how do we actually make it happen?

  1. Go for the big picture for strategy formulation/management

If you can’t see it, you can’t include it or exclude it.

Seeing the big picture allows you to assess and prioritize initiatives.

Graphic free-form search Knowledgebases give you the big picture.

Kbases – don’t try to evolve/manage strategy without these.

Use the following model:

Corporate assets inventory -> strategy -> KPIs ->candidate initiatives -> ROIs -> Authorized Initiatives

     2. Go with Adaptive Case for operations management

Case is capable of hosting any mix of ad hoc and structured interventions. Look to background BPM to provide guidance re structured interventions. Look to Case level rule sets to provide governance.

A Case can store any object including data element values, .pdf, .doc, .txt, video/audio recordings and spreadsheets.

The latter are capable of providing a framework for assessing progress toward meeting ROI goals/objectives. The methodology of choice for non-subjective assessment of progress is FOMM (Figure of Merit Matrices).

Case environments automatically build longitudinal histories with date-timestamped – user “signed” hyperlinks that allow viewing of data as it was, at the time it was collected, on the form versions that were in service at the time.

Case provides dynamic decision support in respect of the performance of work that derives from annual budget authorizations and work that is related to initiatives funded via ROIs.

Case – don’t go to the office without it.

Use the following model:

Initiatives -> Case setup -> monitoring -> data consolidation to Kbases -> KPI trending

     3. Face Up to the Dynamics and Bridge The Gap between Strategy and Operations.

In today’s world where 5-year plans have, under many scenarios, been compressed to 1 ½ years . . .

strategy can change, initiative priorities can change, goals and objectives can change.

Enter ACM  360 (Adaptive Case Management 360), for bridging the gap between Strategy and Operations, because of the wraparound that can be achieved by:

  1.  launching Cases for individual ROIs;
  2.  setting up permanent “bucket” Cases\Sub-Cases for the many different database record types organizations need (Corporate Assets, Land, Plant, Equipment, Tools, Customers, Customer Orders, Inventory In/Out, Supplier Orders, Shipments, etc);
  3.  managing operations, and;
  4.  consolidating data to corporate Kbases\KPIs.




Management consultant and process control engineer (MSc EE) with a focus on bridging the gap between operations and strategy in the areas of critical infrastructure protection, major crimes case management, healthcare services delivery, and b2b/b2c/b2d transactions. (C) 2010-2019 Karl Walter Keirstead, P. Eng. All rights reserved. The opinions expressed here are those of the author, and are not connected with Jay-Kell Technologies Inc, Civerex Systems Inc. (Canada), Civerex Systems Inc. (USA) or CvX Productions.
This entry was posted in Adaptive Case Management, Business Process Management, Case Management, Decision Making, Operational Planning, Strategic Planning, Uncategorized and tagged , , . Bookmark the permalink.

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