Monthly Archives: July 2011

What questions should you put to a BPM vendor?


What NOT to ask is “what does your product do?”. In order to avoid buying a product that you may not be able to use or a product that will yield no tangible benefits, you need to decide in advance … Continue reading

Posted in Automated Resource Allocation, Business Process Management, Customer Centricity, Operational Planning, Process Mapping, Productivity Improvement, Strategic Planning | Tagged , , , , , , | Leave a comment

BPM/ACM – “What, how, who, when, where and why?”


What exactly is the end game for BPM/ACM? In my view BPM is needed to automate structured processes and the addition of ACM allows organizations to manage unstructured work. It’s all about avoiding things falling between the cracks and if … Continue reading

Posted in Adaptive Case Management, Automated Resource Allocation, Business Process Management, FIXING HEALTHCARE, Operational Planning, Process Mapping, Productivity Improvement | Tagged , , , , , , , , , | Leave a comment

The “case” of the missing “M” and why you need ACM.


Traditional BPMs (Business Process Management software) has a strong focus on business process documentation, somewhat of a focus on business process improvement and very little focus on business process management. This tells us if you want to manage business processes … Continue reading

Posted in Adaptive Case Management, Automated Resource Allocation, Business Process Management, Process Mapping | Tagged , , , , , , , , | 1 Comment