Category Archives: Adaptive Case Management

Team Performance under Coronavirus Rules

Posted on 2020/03/22 by kwkeirstead@civerex.com

The purpose of this article is to outline protocols for preserving office productivity when knowledge industry team members are required to work out of their homes. ‘Work’ is the transformation of  information/ knowledge to action. Work consists of tasks, some … Continue reading →

Posted in Adaptive Case Management, Business Process Management, Case Management, Operational Effectiveness, Operational Efficiency, R.A.L.B. | Leave a comment

Success Achieving Operational Efficiency & Effectiveness (methods, tools, platforms)

Posted on 2020/02/24 by kwkeirstead@civerex.com

With reference to my recent article called “Avoiding Transformation Program Fails”, operational efficiency and effectiveness need methods to avoid madness. Transformation Initiatives need tools at generic workflow/workload management platforms. Method: CPM for Once-Through Initiatives CPM is the method of choice for … Continue reading →

Posted in Adaptive Case Management, BPM, Case Management, Operational Effectiveness, Operational Efficiency | Leave a comment

Avoiding Transformation Program Fails

Posted on 2020/02/24 by kwkeirstead@civerex.com

McKinsey & Company claimed in 2013 that 70% of Transformation Programs Fail (AIPMM, September 2013) https://www.slideshare.net/aipmm/70-26633757 The McKinsey breakdown on fails went like this (Employee Resistance: 39%; Lack of Management Support: 33%; Inadequate Resources or budget: 14%; Other: 14%). I … Continue reading →

Posted in Adaptive Case Management, BPM, Case Management, Competitive Advantage, Operational Efficiency, Operational Planning, R.A.L.B. | Leave a comment

How to Install BPM in a Corporation

Posted on 2019/10/15 by kwkeirstead@civerex.com

It is difficult to recommend a “best” way to install BPM in a corporation. The approach needs to vary with the consultant, and vary with the client. One-size-fits-all, ends up predictably fitting none of the players. Photo Credit Jill Wellington … Continue reading →

Posted in Adaptive Case Management, Business Process Management, Case Management, Competitive Advantage, FOMM, Operational Efficiency, Operational Planning, Planning, Process Management, Process Mapping, R.A.L.B., Risk Analysis | Tagged , | Leave a comment

Unlocking The Secrets To Building and Sustaining Competitive Advantage

Posted on 2018/12/07 by kwkeirstead@civerex.com

Posted in #strategy, Adaptive Case Management, BPM, Business Process Management, Case Management, Decision Making, FOMM, Operations Management, Resource Based View, Strategic Planning | 2 Comments

Augmenting Decision Support at Adaptive Case Management (ACM) Platforms

Posted on 2018/12/02 by kwkeirstead@civerex.com

Traditional ACM(1) augments background BPM(2) decision-support at Cases via two methods : RALB(3), FOMM(4). Allowing Users to micro-schedule assigned tasks (RALB). Allowing Case Managers to periodically assess progress toward meeting Case goals and objectives (FOMM). Statistical Overlays Augmented decision support … Continue reading →

Posted in Adaptive Case Management, Decision Making, FOMM, Risk Analysis | Tagged | Leave a comment

Project Management versus Business Process Management

Posted on 2018/10/03 by kwkeirstead@civerex.com

Rule #1 in the area of technology selection is “First the problem, then the solution”. Suppose you want to improve outcomes and you state your need as “workflow and workload management” software. Vendors offering project management (CPM) software will immediately … Continue reading →

Posted in Adaptive Case Management, Business Process Management, Competitive Advantage, Operational Planning, Process Management, Productivity Improvement, Project Planning, R.A.L.B., Scheduling, Software Acquisition | Leave a comment

Must-Have Features at a Run-Time Case Management Platform

Posted on 2018/08/15 by kwkeirstead@civerex.com

Case Managers spend their time managing Cases and leveling and balancing resources across Cases.  Popular examples of Cases are Patients in healthcare, Investigations in law enforcement but, in general, a Case is just a cursor position at a post-relational database … Continue reading →

Posted in Adaptive Case Management, Case Management, Software Acquisition, Software Design | Tagged | 4 Comments

Closing the gap between strategy and operations – is as easy as A, B, C, D, E

Posted on 2018/08/05 by kwkeirstead@civerex.com

Corporations need two pillars (ECM and DCM) plus three meta-methods to build, sustain and augment competitive advantage. Absent any one of these and the corporation is likely to fail at closing the gap between strategy/operations and operations/strategy. Let’s highlight these … Continue reading →

Posted in Adaptive Case Management, Business Process Management, Case Management, Decision Making, Enterprise Content Management, FOMM, Knowledge Bases, Operations Management, Process Management, Project Planning, R.A.L.B., Resource Based View | 2 Comments

How Low Can You Go? – Part III – Case Management Essentials

Posted on 2018/04/17 by kwkeirstead@civerex.com

This article explores the contribution of three (3) methodologies to the effectiveness of work. The three methodologies are:  ACM (Adaptive Case Management),  RALB (Resource Allocation, Leveling and     Balancing)  FOMM (Figure of Merit Matrices). ACM (Adaptive Case Management) ACM builds on … Continue reading →

Posted in Adaptive Case Management, Automated Resource Allocation, Case Management, Decision Making, FOMM, Operational Planning, Process Management, R.A.L.B., Scheduling, Uncategorized | Leave a comment