Monthly Archives: August 2014

The whole is greater than the sum of the parts – Managerial Productivity Series (II)


In the office/services sector, if you measure the time to perform a linked set of tasks and compare the sum of the task times to total elapsed time to go from start to finish, total time will usually exceed the … Continue reading

Posted in Adaptive Case Management, Business Process Management, Case Management, FIXING HEALTHCARE, LEGAL, MANAGEMENT, Manufacturing Operations, Operational Planning, R.A.L.B., Uncategorized | Tagged , | Leave a comment

Stop Reading Exception Reports! – Managerial Productivity Series (I)


Looks like we are into a new series at this blog. A good productivity improvement starting position is to eliminate waste, allowing executives more time to work on more interesting/important work. Corporate executives who spend a lot of their time … Continue reading

Posted in Adaptive Case Management, Automated Resource Allocation, Business Process Management, Decision Making, Operational Planning, Process Management, Software Acquisition | Leave a comment

Finding needles in haystacks – Can you do it?


I deal with a fairly large number of organizations (suppliers, clients, correspondents).                     I like to track e-mail exchanges but some of the time there is overlap between threads so no point trying to define and organize messages under Outlook folders. … Continue reading

Posted in Database Technology, Decision Making, Enterprise Content Management, Strategic Planning | Tagged , , , , , , | Leave a comment

The Art and Science of Workflow Scheduling for Office/Services


Workflow scheduling in the office/services domain is complicated by the fact that not all of the work can be described plan-side using flowgraphs. Compare CPM (Critical Path Scheduling), a deterministic flowgraph scheduling methodology (where there is one convenient starting start … Continue reading

Posted in Case Management, Scheduling | Tagged , | 1 Comment