Monthly Archives: January 2015

What do Process Maps and Suicide Sheep have in Common?


I didn’t expect you to “get it”. Check out this Factual Facts post “In 2005 in Turkey, a suicide sheep jumped off a cliff and 1500 sheep followed the first one” . http://factualfacts.com/animals/in-2005-in-turkey-a-suicide-sheep-jumped-off-a-cliff-and-1500-sheep-followed-the-first-one/ Now, before you go away, I need … Continue reading

Posted in Adaptive Case Management, Business Process Management, Case Management, Nonsense | Tagged , , , , | Leave a comment

What’s your action plan for BPM for 2015?


We all understand that organizations need best practices and that, in the case of complex processes, these need to be in-line, not on-line and certainly not off-line. In theory, you can ask data mining software to run through your event … Continue reading

Posted in Business Process Improvement, Business Process Management, Operations Management, Process Management, Process Mapping | Leave a comment

Get Your Story Right


If you want to become a management consultant, it’s unreasonable to expect to ease into this the day after you graduate from university. It takes time to build up expertise to walk in off the street and facilitate strategy development … Continue reading

Posted in Adaptive Case Management, Business Process Improvement, Business Process Management, Competitive Advantage, Compliance Control, Customer Centricity, Data Interoperability, Enterprise Content Management, MANAGEMENT, Operational Planning, Operations Management, Organizational Development, Planning, Productivity Improvement, Strategic Planning | Tagged | Leave a comment

How certain can we be about uncertainty?


The answer is 100% – anything we map out as a plan for the future will be characterized by risk and uncertainty. We can quantify risk but under many scenarios the only thing we can say about uncertainty is it … Continue reading

Posted in Decision Making, Operational Planning, Strategic Planning | Tagged , , , | 1 Comment

Do the Right Things the Right Way and you will be OK


I am including here a link to an interesting and thought-provoking article called “How to Make a Decision on Just About Anything: by Craig Reid, CEO of the Process Improvement Group. https://www.linkedin.com/pulse/how-make-decision-just-anything-craig-reid I commented on his article as follows: As … Continue reading

Posted in Decision Making | Leave a comment

Case Cloning – For Better Outcomes


Remember Dolly? Let’s start with the basics. CASE is a place. It’s where you collect data, make decisions, manage work and workload, record progress toward meeting objectives and it’s a place where you make data available for use by local … Continue reading

Posted in Adaptive Case Management, Business Process Improvement, Business Process Management, Case Management, Decision Making, FIXING HEALTHCARE, R.A.L.B. | Tagged , , , , | Leave a comment