If you are responsible for managing a business, the maturity level you want to get to is one where staff receives advanced decision support from your business management system.
Here is how you can use the “Easy” button to improve management of your business.
1. Start by evolving a set of best practices, encourage their consistent use, but allow variations (ad hoc interventions), where warranted.
You will be practicing ACM/BPM where you will be getting orchestration from background BPM and getting governance from the run-time ACM environment that is hosting your best practice workflows.
BPM logic and rule sets contribute to efficiency, ACM rule sets contribute to effectiveness (i.e. avoiding extreme, unwanted, variation away from best practices).
2. Now, track deviations away from best practices across multiple instances of your best practices.
Too many skips means that you have steps in your best practices that are not necessary, too many ad hoc interventions means steps are missing from your best practices.
3. Update your best practices as appropriate.
Take things one step further.
4. At manual branching decision boxes along your best practice flowgraphs, tally the number of times staff engage processing along different optional pathways and. soon, you will get to where you can highlight “favorites” that help staff with decision making.
5. Now, blend in predictive analytics . . .
Remember CPM (Critical Path Scheduling)? CPM was great (and still is) for managing once-through initiatives – CPM lets you calculate forward arrival times at project objectives, and takes care of resource allocation, leveling and balancing whilst providing cost containment.
CPM is deterministic, which means if the design of the product/facility is right and you push through the pathways/sub-pathways you will get the expected performance.
Time/Cost/Performance management – it doesn’t get much better than this.
The problem is business management and it’s subset, business process management are anything but deterministic.
But look, if you get on board with ACM/BPM and focus on continuous improvement of your processes, you will, to a large extent, be getting the benefits of CPM (plan, monitor, control) plus a predictive outcomes capability at Cases.