Monthly Archives: August 2010

The robot will see you now ….


Now that I have your attention, is this science fiction or something that is happening right now? If you are a user of ACM/BPM software, this is about to become standard for such things as routine service requests by patients … Continue reading

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How to improve the quality of healthcare audits


How to improve the quality of healthcare audits. Most organizations audit using one or more statistical sampling approaches. The sampling rate is usually low because of the high cost. All of the usual guidelines and concerns about costs and sampling … Continue reading

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Please use out­-mail/in-mail, we are BPMx users


The last thing any Civerex BPMx user wants is to receive e-mail messages relating to a case. This causes great inconvenience and puts data at risk in ‘need-to-know’ transaction processing applications.  “Mary is a day-shift nurse this week at Lyons Memorial Hospital. … Continue reading

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The menu, please !


What’s the connection between a menu at a restaurant and Business Process Management or BPM?  Simply stated, the answer is “None”. But, there is a definite connection between a menu and BPMx and by now, you know what BPMx is if … Continue reading

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Core Issues relating to Automated Resource Allocation on Large Projects


My experience with resource allocation and leveling goes back to work I did for the Bechtel Corporation on a $1 BB hydroelectric project.  We built a CPM software system that tracked actuals plus forecasts against plan to dynamically predict time overruns/underruns. CPM has been … Continue reading

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Good O/I Consultants Go In and then they Go Out


Good outside/in consultants put the needs of their clients before their own needs. In a way, being a consultant is a conflict of interest. If you work solo, it’s either feast or famine. When you have an assignment you cannot … Continue reading

Posted in Business Process Management, Process Mapping | Tagged | 1 Comment

BPM – The tail is wagging the dog!


I have weighed in occasionally at the LinkedIN discussion “Why is the penetration of BPM Solutions (BPMS – the technology aspect of BPM) so limited?” It seems to me people have allowed themselves to get caught up in details to the point where … Continue reading

Posted in Business Process Management, Process Mapping | Tagged , | 2 Comments

Keep it stupid, simple . . .


Business Process Management does not have to be complex, does not require complex ‘process mapping’ notations. Its all really very simple of you set the focus right. Continue reading

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So, you want to map your organization’s processes? Make sure you can see the forest and the trees


Most people see the forest or the trees, only a few are able to see both. “Forest/Trees” issues trip up many process mappers as well as the people they subsequently try to talk to. This problem was solved a long … Continue reading

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