Category Archives: Case Management

Can your BPMs improve operational effectiveness and efficiency?


Apparently not, based on Wikipedia’s definition – “a BPMS is a technological suite of tools designed to help the BPM professionals accomplish their goals” The conclusion is easily explained. . . Operational efficiency, for sure, can be achieved by automating … Continue reading

Posted in Adaptive Case Management, Business Process Management, Case Management, Data Interoperability, Decision Making, FOMM, R.A.L.B. | 1 Comment

2016 Recap – Basic Requirements for Success with BPM


Once again, with minor updates/consolidations,  . . . . here is my list of basic requirements for Success with BPM. 1. Some of the work to be performed involves the performance of tasks in logical sequence. 2. The work will … Continue reading

Posted in Adaptive Case Management, Automated Resource Allocation, Business Process Improvement, Business Process Management, Case Management, Compliance Control, Data Interoperability, FOMM, Operations Management, Process Management, Process Mapping, Productivity Improvement | 1 Comment

Where are the ‘Easy’ buttons in BPM?


If you are looking for success with BPM, there are, by my count, 19 hurdles. Different consultants use different approaches, their approaches are effective within some customer cultures/not so effective in others, the tools used by the consultant and the … Continue reading

Posted in Business Process Improvement, Business Process Management, Case Management, Customer Experience Management | Tagged | 1 Comment

Mini-firestorm at BPM.COM


The question of the week at BPM.com was http://bpm.com/bpm-today/in-the-forum/what-is-the-best-way-to-build-an-executable-process-model What Is the Best Way to Build an Executable Process Model? From a comment E. Scott Menter made on this discussion where he wrote: “Flowcharts (including IMHO BPMN) are simply not … Continue reading

Posted in Adaptive Case Management, Business Process Improvement, Business Process Management, Case Management, Competitive Advantage, Customer Centricity, Customer Experience Management, Process Management, Process Mapping, R.A.L.B. | Tagged | Leave a comment

CEM and BPM, In The Sandbox


The no one disputes the potential of CEM (Customer Experience Management) for attracting and retaining customers and for administrative cost reduction in the area of goods and services delivery. Since BPM has a similar focus (i.e.  delighting customers) the question … Continue reading

Posted in Business Process Management, Case Management, Customer Centricity, Customer Experience Management | Tagged , | Leave a comment

Big Data and Competitive Advantage


The link between big data and corporate competitive advantage Success in business is all about building, sustaining and augmenting competitive advantage. Given comparable infrastructure (Capital, Access to Capital, Land, Equipment, Tools, Premises, Staff, Intellectual Property/Knowhow, Current Products/Services, Products / Services … Continue reading

Posted in Case Management, FOMM, Operational Planning, Risk Analysis, Strategic Planning | 2 Comments

Is it time to rename “Business Process Management” to “Business Performance Management”?


One of the commenters at a BPM.com “Are Processes Key to Scalability?” discussion asked the question: “What do we call ‘process’ so the high growth CEO will see it as important?” Here is my response: “ Agree with the need … Continue reading

Posted in Adaptive Case Management, Business Process Management, Case Management | Tagged | 1 Comment

A framework for development of a Case Management Maturity Model


Case is a methodology that helps you to manage short and medium term business activity based on orchestration received from background BPM and governance from rule sets at the run-time environment that is hosting Case. Case Managers/workers usually need supplementary … Continue reading

Posted in Adaptive Case Management, Business Process Management, Case Management, FOMM, R.A.L.B. | Tagged , , , , | Leave a comment

Funny how time slips away


It’s been six years since some of us started soapboxing about ACM vs BPM. https://kwkeirstead.wordpress.com/2010/09/18/life-beyond-corporate-silos/ I don’t see much of a change –we continue to see folks trying to shoehorn BPM into all kinds of initiatives where end-to-end “solutions” are … Continue reading

Posted in Adaptive Case Management, Automated Resource Allocation, Business Process Management, Case Management, MANAGEMENT, Operations Management, R.A.L.B. | Tagged , , | Leave a comment

What Predictive Analytics Can Do For You!


If you are responsible for managing a business, the maturity level you want to get to is one where staff receives advanced decision support from your business management system. Here is how you can use the “Easy” button to improve … Continue reading

Posted in Adaptive Case Management, Business Process Improvement, Business Process Management, Case Management, Decision Making, Risk Analysis | Tagged , , , | Leave a comment