Category Archives: Competitive Advantage

Avoiding Transformation Program Fails

Posted on 2020/02/24 by kwkeirstead@civerex.com

McKinsey & Company claimed in 2013 that 70% of Transformation Programs Fail (AIPMM, September 2013) https://www.slideshare.net/aipmm/70-26633757 The McKinsey breakdown on fails went like this (Employee Resistance: 39%; Lack of Management Support: 33%; Inadequate Resources or budget: 14%; Other: 14%). I … Continue reading →

Posted in Adaptive Case Management, BPM, Case Management, Competitive Advantage, Operational Efficiency, Operational Planning, R.A.L.B. | Leave a comment

How to Install BPM in a Corporation

Posted on 2019/10/15 by kwkeirstead@civerex.com

It is difficult to recommend a “best” way to install BPM in a corporation. The approach needs to vary with the consultant, and vary with the client. One-size-fits-all, ends up predictably fitting none of the players. Photo Credit Jill Wellington … Continue reading →

Posted in Adaptive Case Management, Business Process Management, Case Management, Competitive Advantage, FOMM, Operational Efficiency, Operational Planning, Planning, Process Management, Process Mapping, R.A.L.B., Risk Analysis | Tagged , | Leave a comment

Corporate Agility – where the rubber meets the road . .

Posted on 2019/03/05 by kwkeirstead@civerex.com

Corporate agility is essential today for building, sustaining and augmenting corporate strategy and for operational workflow/workload management  (i.e achieving operational efficiency & effectiveness). It seems today as a result of the persistence of BPM (Business Process Management) practitioners over 20 years,  … Continue reading →

Posted in #strategy, Competitive Advantage, Corporate Infrastructure Protection, FOMM, Operational Planning, Risk Analysis | Tagged , , | Leave a comment

How do we get to Excellence from Efficiency and Effectiveness?

Posted on 2018/11/03 by kwkeirstead@civerex.com

In business, efficiency is the easiest journey, the journey to effectiveness is more difficult. Achieving excellence requires all-hands-on-deck, in my view, and is therefore more difficult to achieve. One thing I recall from days at GE was my boss encouraging all … Continue reading →

Posted in Competitive Advantage, Operational Efficiency, Productivity Improvement | Tagged , , | 1 Comment

Project Management versus Business Process Management

Posted on 2018/10/03 by kwkeirstead@civerex.com

Rule #1 in the area of technology selection is “First the problem, then the solution”. Suppose you want to improve outcomes and you state your need as “workflow and workload management” software. Vendors offering project management (CPM) software will immediately … Continue reading →

Posted in Adaptive Case Management, Business Process Management, Competitive Advantage, Operational Planning, Process Management, Productivity Improvement, Project Planning, R.A.L.B., Scheduling, Software Acquisition | Leave a comment

Strategy Development – Same old, or entirely new?

Posted on 2018/06/10 by kwkeirstead@civerex.com

Recently, I was asked whether Edith Penrose’s  “RBV” (Resource Based View) is today obsolete. Fair question, given that RBV goes back to 1959. This led to a question as to whether Porter’s Competitive Advantage method has or has not evolved … Continue reading →

Posted in Case Management, Competitive Advantage, Resource Based View, Strategic Planning, Uncategorized | Tagged , | 1 Comment

How Low Can You Go?  – Part I

Posted on 2018/03/12 by kwkeirstead@civerex.com

I’ve been following /participating in various recent BPM.com discussions relating to no-code/low-code. Lots of posturing by vendors and product champions re run-time platforms they are promoting or using as well as posturing re process mapping environments they are promoting / using. … Continue reading →

Posted in Adaptive Case Management, Business Process Management, Case Management, Competitive Advantage, Decision Making, Enterprise Content Management, FOMM, Knowledge Bases, Operational Efficiency, Risk Analysis, Strategic Planning | Leave a comment

Work, Workflow, Workload and BPM

Posted on 2018/03/05 by kwkeirstead@civerex.com

Work as we know it today, is about to change. Most of us will soon have automobiles that drive themselves. 3-D printing already allows assemblies to be built that are not assemblies.  AI seems to be making a comeback and … Continue reading →

Posted in Adaptive Case Management, Automated Resource Allocation, Business Process Management, Case Management, Competitive Advantage, Compliance Control, Decision Making, FOMM, Operational Planning, Operations Management, Process Management, Productivity Improvement, R.A.L.B., Risk Analysis, Uncategorized | 2 Comments

Steering the ship – the new business management reality

Posted on 2016/11/29 by kwkeirstead@civerex.com

Increased global competition has more corporations chasing after the same opportunities. The impact on strategic planning has been a reduction from 5-year planning cycles, with annual reviews, to 18 month cycles, with quarterly reviews. The playing field has changed in … Continue reading →

Posted in Competitive Advantage, Decision Making, FOMM, Risk Analysis, Strategic Planning | Leave a comment

Mini-firestorm at BPM.COM

Posted on 2016/09/25 by kwkeirstead@civerex.com

The question of the week at BPM.com was http://bpm.com/bpm-today/in-the-forum/what-is-the-best-way-to-build-an-executable-process-model What Is the Best Way to Build an Executable Process Model? From a comment E. Scott Menter made on this discussion where he wrote: “Flowcharts (including IMHO BPMN) are simply not … Continue reading →

Posted in Adaptive Case Management, Business Process Improvement, Business Process Management, Case Management, Competitive Advantage, Customer Centricity, Customer Experience Management, Process Management, Process Mapping, R.A.L.B. | Tagged | Leave a comment