Monthly Archives: October 2010

Your next patient is in the virtual waiting room . . .


Now that patients have the legal right to information that is in their Charts, you may need to allocate more time to responding to questions and this will mean less time available for meeting with patients.    For many, this is … Continue reading

Posted in FIXING HEALTHCARE | Tagged | 2 Comments

Planning, why it works; when it works


Russel Ackoff said “Planning is the design of a desired future and of effective ways of bringing it about, (1970:1)” You may have read in other blog posts what I feel are necessary ingredients for a successful business (Infrastructure, Human … Continue reading

Posted in Business Process Management | Tagged | 1 Comment

If it doesn’t break, you won’t have to fix it.. . .


Experience from the manufacturing sector in the area of preventative maintenance can help cut costs and improve outcomes in the Office/Services area. Lesson #1 : “Don’t wait until something breaks” – fixing things costs more than carrying out periodic preventative … Continue reading

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Staff Efficiency – How to do more with less


The case for computerized resource allocation, leveling and balancing Continue reading

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How to Choose an EHR Software Vendor


With 300+ software companies offering EHR “solutions”, this post provides an overview of the landscape and some of the pitfalls that await unwary buyers. Continue reading

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Life beyond Business Process Modeling


BPM means different things to different people – a    small subset of terms includes Business Process  Analysis, Business Process Development, Business Process Modeling, Business Process Improvement, Business Process Mapping, Business Process Monitoring, Business Process Governance (BPA, BPD, BPM, BPM, BPI, … Continue reading

Posted in Adaptive Case Management, Business Process Management | Tagged , , | 1 Comment