Monthly Archives: March 2011

Good Outside-In consultants turn things inside out


Are you an outside-in management consultant? Do you have the tools to do your job? Get to know how to make good use of knowledgebases for increased success with O/I initiatives for both you and your clients. Continue reading

Posted in MANAGEMENT, Operational Planning, Organizational Development, Productivity Improvement, Strategic Planning | Tagged , , , , , | Leave a comment

EMR/EHR implementations don’t have to fail!


It has been estimated that more than 75% of EMR implementations fail. Healthcare agencies routinely pick a different solutions set every three years or the number of years it takes to implement one solution set plus one year. It is very common to see one agency rejecting the solution that another is picking up.

Clearly, the systems must come to the user as opposed to having users change the way the run their day-to-day operations to conform to software systems. Read the post to find out how this can be accomlished. Continue reading

Posted in Adaptive Case Management, Automated Resource Allocation, Business Process Management, FIXING HEALTHCARE | Leave a comment

All you need to know about BPMs


BPM has been around for a long time. It has various ‘phases’ (process analysis, development, improvement and management). It’s a discipline and there are BPM software products (BPMs) that you need/do not need depending on situations, circumstances and mindsets. I have … Continue reading

Posted in Adaptive Case Management, Automated Resource Allocation, Business Process Management, Compliance Control, FIXING HEALTHCARE, Operational Planning, Process Mapping, Productivity Improvement | Leave a comment

What is the best type of Organizational Structure to achieve customer-centricity?


The focus of organizations today needs to be on improving customer experiences. Processes are what transform inputs to outputs (customer deliverables), human resources are required to make this happen and there must be an infrastructure that is supportive of organizational … Continue reading

Posted in Organizational Development | Leave a comment

Who forgot to include the “M” in BPM?


They are at it again – this morning on LinkedIN I responded to yet another post on the ‘meaning of BPM’. This latest one is called “What comprises the Definitive Core of BPM? And here is my response . . . “The … Continue reading

Posted in Adaptive Case Management, Automated Resource Allocation, Business Process Management, MANAGEMENT, Operational Planning, Process Mapping | Tagged | Leave a comment