Category Archives: MANAGEMENT

Team Performance under Coronavirus Rules

Posted on 2020/03/22 by kwkeirstead@civerex.com

The purpose of this article is to outline protocols for preserving office productivity when knowledge industry team members are required to work out of their homes. ‘Work’ is the transformation of  information/ knowledge to action. Work consists of tasks, some … Continue reading →

Posted in Adaptive Case Management, Business Process Management, Case Management, Operational Effectiveness, Operational Efficiency, R.A.L.B. | Leave a comment

Why we collect data . . what we need to do with it

Posted on 2020/02/26 by kwkeirstead@civerex.com

Data is everywhere. We collect data “for the record”, we collect data for use by predictive analytics algorithms and we collect data for use by humans and machines when making decisions. Data, by itself, is highly important but not highly … Continue reading →

Posted in #strategy, Corporate Infrastructure Protection, Database Technology, Decision Making, Resource Based View, Strategic Planning | 2 Comments

Success Achieving Operational Efficiency & Effectiveness (methods, tools, platforms)

Posted on 2020/02/24 by kwkeirstead@civerex.com

With reference to my recent article called “Avoiding Transformation Program Fails”, operational efficiency and effectiveness need methods to avoid madness. Transformation Initiatives need tools at generic workflow/workload management platforms. Method: CPM for Once-Through Initiatives CPM is the method of choice for … Continue reading →

Posted in Adaptive Case Management, BPM, Case Management, Operational Effectiveness, Operational Efficiency | Leave a comment

Success Evolving Corporate Strategies (methods, tools, platforms)

Posted on 2020/02/24 by kwkeirstead@civerex.com

With reference to my recent article called “Avoiding Transformation Program Fails”, here are some guidelines for an orderly process for making “good” use of corporate infrastructure/resources (i.e.  putting a focus on building Competitive Advantage). The model our group has used … Continue reading →

Posted in Strategic Planning | 1 Comment

Avoiding Transformation Program Fails

Posted on 2020/02/24 by kwkeirstead@civerex.com

McKinsey & Company claimed in 2013 that 70% of Transformation Programs Fail (AIPMM, September 2013) https://www.slideshare.net/aipmm/70-26633757 The McKinsey breakdown on fails went like this (Employee Resistance: 39%; Lack of Management Support: 33%; Inadequate Resources or budget: 14%; Other: 14%). I … Continue reading →

Posted in Adaptive Case Management, BPM, Case Management, Competitive Advantage, Operational Efficiency, Operational Planning, R.A.L.B. | Leave a comment

How to Install BPM in a Corporation

Posted on 2019/10/15 by kwkeirstead@civerex.com

It is difficult to recommend a “best” way to install BPM in a corporation. The approach needs to vary with the consultant, and vary with the client. One-size-fits-all, ends up predictably fitting none of the players. Photo Credit Jill Wellington … Continue reading →

Posted in Adaptive Case Management, Business Process Management, Case Management, Competitive Advantage, FOMM, Operational Efficiency, Operational Planning, Planning, Process Management, Process Mapping, R.A.L.B., Risk Analysis | Tagged , | Leave a comment

Corporate Agility – where the rubber meets the road . .

Posted on 2019/03/05 by kwkeirstead@civerex.com

Corporate agility is essential today for building, sustaining and augmenting corporate strategy and for operational workflow/workload management  (i.e achieving operational efficiency & effectiveness). It seems today as a result of the persistence of BPM (Business Process Management) practitioners over 20 years,  … Continue reading →

Posted in #strategy, Competitive Advantage, Corporate Infrastructure Protection, FOMM, Operational Planning, Risk Analysis | Tagged , , | Leave a comment

Unlocking The Secrets To Building and Sustaining Competitive Advantage

Posted on 2018/12/07 by kwkeirstead@civerex.com

Posted in #strategy, Adaptive Case Management, BPM, Business Process Management, Case Management, Decision Making, FOMM, Operations Management, Resource Based View, Strategic Planning | 2 Comments

Augmenting Decision Support at Adaptive Case Management (ACM) Platforms

Posted on 2018/12/02 by kwkeirstead@civerex.com

Traditional ACM(1) augments background BPM(2) decision-support at Cases via two methods : RALB(3), FOMM(4). Allowing Users to micro-schedule assigned tasks (RALB). Allowing Case Managers to periodically assess progress toward meeting Case goals and objectives (FOMM). Statistical Overlays Augmented decision support … Continue reading →

Posted in Adaptive Case Management, Decision Making, FOMM, Risk Analysis | Tagged | Leave a comment

Is this where you want to be?

Posted on 2018/11/06 by kwkeirstead@civerex.com

This is a pitch to consultants and business managers who subscribe to and use BPM (Business Process Management).  It turns out there are two flavors of BPM  –  “B(P)M” (business management that receives orchestration from process templates, process fragment templates, … Continue reading →

Posted in BPM, Business Process Management, Case Management, Process Management | Tagged | 2 Comments