Monthly Archives: January 2013

Processes do not have objectives


Aside from the obvious (i.e. engaging a process and getting to the end of it), processes do not have objectives. It’s easy to rationalize this in any environment that hosts a mix of unstructured work and structured work. What becomes … Continue reading

Posted in Adaptive Case Management, Business Process Improvement, Business Process Management, Case Management, Enterprise Content Management, Process Management | Tagged , , , , | Leave a comment

Buy None, Get One Free


We are all familiar with the TV ads where you see some “innovative” gadget for sale at what appears to be a ridiculously low price. Hmm, do I need a gadget that does this? Perhaps at this price it really … Continue reading

Posted in Adaptive Case Management, Business Process Improvement, Customer Centricity, Database Technology, Decision Making, Process Mapping, Productivity Improvement, Uncategorized | Tagged | Leave a comment

Who’s on First? What’s on Second?


Abbott and Costello, back in 1945, got it about right. In any business, you need to take control over WHAT, WHY, WHO, WHERE and WHEN. If you are able to manage these variables there is very little left to fall … Continue reading

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Insourcing – Doing It the Right Way


I noticed the other day an article advising that the outsourcing trend started, in 2012, to reverse itself. Wikipedia cites various reasons: http://en.wikipedia.org/wiki/Insourcing “Rising third-world wages, recognition that many off-shoring costs were large and hidden, rapid consumer product innovation and … Continue reading

Posted in Adaptive Case Management, Business Process Improvement, Business Process Management, Insourcing, Manufacturing Operations, Operational Planning, Operations Management, Organizational Development, Planning, Productivity Improvement, Project Planning, Strategic Planning | Tagged , , , , , , , , , , , | 1 Comment

A Bad Day for the Bad Guys


New technology for major crimes case management Continue reading

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“Post-Its” versus “e-mapping” for Process Mapping Initiatives


At a LinkedIn discussion group an overwhelming number of participants favored process mapping using whiteboards/Post-Its relative to using an e-mapping approach.  Pre-Amble Before we try to list advantages/disadvantage, it is important to define “process mapping”.  Process mapping means different things … Continue reading

Posted in Business Process Improvement, Operational Planning, Process auditing, Process Mapping, Uncategorized | Tagged , , , , , , , | Leave a comment