Monthly Archives: March 2013

Fixing BPM – Out of the frying pan into the fire


When you transition from BPM to ACM/BPM the notion of “process” changes. No longer do we have start-finish processes that ensure that a Case instance called “generator” or “patient” carries through to completion. When constructing processes or process fragments for … Continue reading

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Fixing BPM –in praise of process fragments


In the area of computer programming, “small” is a good thing. The major contribution of Object-Oriented Programming is to generate small pieces of code that are generic as opposed to being specific and that are capable of re-use and extension. … Continue reading

Posted in Adaptive Case Management, Business Process Improvement, Business Process Management, Case Management, Process auditing, Process Management, Process Mapping, Productivity Improvement | Tagged , , , , , , , , , | Leave a comment

Fixing BPM – In the transition to Customer-Centricity – why have processes at all?


It’s time to make the distinction that unless you have a process that is fully automated, your customers, suppliers or other stakeholders may want/need to receive information or provide input at virtually ANY step along an organization’s processes. Clearly, you … Continue reading

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