Monthly Archives: March 2014

Case Management – Tips & Tricks III – Data Exchange


In Tips & Tricks I and II we looked at Work Scheduling, Decision Support and Work Performance. This blog post deals with the reality that no Case Management software suite is an island. Most corporations have legacy systems that source … Continue reading

Posted in Case Management, Data Interoperability, Interoperability | 1 Comment

Case Management -Tips & Tricks II – Decision-Support/Work Performance


In Case Management Tips & Tricks I, we explored various means of scheduling work across Cases and across Case workers. This post describes the range of decision-support and work performance facilities available to users in a typical workflow management environment. … Continue reading

Posted in Adaptive Case Management, Business Process Management, Case Management, Decision Making, R.A.L.B., Scheduling | Leave a comment

Case Management – Tips and Tricks I – Work Scheduling


Case management requires putting a sharp focus on periodic assessment of progress toward meeting a set of objectives. Objectives at a Case can be unique to that Case, some can be pervasive across multiple Cases. The typical scenario is multiple … Continue reading

Posted in Adaptive Case Management, Automated Resource Allocation, Business Process Improvement, Case Management, Major Crimes Case Management, Operational Planning, Productivity Improvement, Project Planning, R.A.L.B., Scheduling | Leave a comment