Monthly Archives: December 2011

You take the high road and I’ll take the low road


We all recognize the value of case management systems and there is nothing to prevent some of the recordings at a case from being ad hoc “interventions” whereas others are the result of task status reporting at structured process steps.  … Continue reading

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All Aboard !


Change managers play a decisive role in getting staff on board with new software systems.   The greater the change, the greater the resistance, it seems.  I was fortunate to discover this business rule early on and figured that the easy … Continue reading

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The Case of the Missing Case


CMSA (Case Management Society of America) defines Case management as  “ . . a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication … Continue reading

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The writing for healthcare is on the wall!


CA is about to introduce budget cuts of close to $1 billion.   Whereas it’s  easy to understand that budget cuts are necessary at this time, the obvious concern is whether the bureaucracy will be proportionately reduced along with program … Continue reading

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It Ain’t Over Till The Fat Lady Sings


In the management of work, there is a strong desire to know when initiatives will result in the attainment of goals/objectives. A good question becomes “How do we know when a set of goals/objectives have been met under different work … Continue reading

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