Monthly Archives: January 2014

Just 0ne Look, . . . is all it takes


. . . . . . . . . . . . . . . .  to manage workload across an organization. If you are a knowledge worker, each day as you arrive at the office you take note of … Continue reading

Posted in Adaptive Case Management, Automated Resource Allocation, Business Process Management, Case Management, Decision Making, Process Management | Leave a comment

Alas, poor CRM, I knew you well !


CRM may have been down, but apparently not out. According to William Band , Vice President and Principal Analyst at Forrester Research, it is still live and kicking, but if you go to the video, the reason it is back … Continue reading

Posted in Adaptive Case Management, Business Process Management, Case Management, Customer Centricity | Leave a comment

Strategic Planning Revisited


After years of posting articles on operations planning for bridging the gap between operations and strategy, the time has come to put together a new perspective on this area. It’s time we started talking about “strategy formulation” instead of strategic … Continue reading

Posted in Database Technology, Decision Making, Enterprise Content Management, Operations Management, Planning, Strategic Planning | Leave a comment

Blog Of My Blog, I Love that Methodology


The challenge is to guess the song. See the reference at the bottom of this post. After four years and close to 200 blog posts totaling 400 pages, it’s understandable that there is a rising concern to avoid unwanted repetition. … Continue reading

Posted in Business Process Improvement, Business Process Management, Data Interoperability, Database Technology, Enterprise Content Management, Uncategorized | Leave a comment

“Best practices” – Is That All There Is?


Organizations strive for competitive advantage – they seek to build it, preserve it, improve it. All organizations have best practices. They may exist only in the minds of stakeholders, they may be mapped to paper, they may be on-line, or … Continue reading

Posted in Adaptive Case Management, Automated Resource Allocation, Business Process Improvement, Business Process Management, Case Management, Compliance Control, Data Interoperability, Decision Making, MANAGEMENT, Operational Planning, Operations Management, Organizational Development, Process Mapping, Productivity Improvement, R.A.L.B., Scheduling | 1 Comment