Monthly Archives: February 2012

The future of CRM?


By my account, the origins of CRM date back to 1910, if we accept that CRM was an outgrowth of Personal Organizers, a popular example of which was, and still is, Filofax. Filofax was an excellent upgrade from shoe-boxes/recipe cards … Continue reading

Posted in Adaptive Case Management, Business Process Management, Customer Centricity | Tagged , , , | Leave a comment

Welcome to the world of 3-D Databases


Many of us are familiar with the advantages and disadvantages of relational database technology. There are two problems with finding things in an rdbms environment. Firstly, you have to build a structure that seems appropriate and then you have to … Continue reading

Posted in Automated Resource Allocation, Business Process Management, Operational Planning, Productivity Improvement | Tagged , , | 2 Comments