Category Archives: Operational Efficiency

Team Performance under Coronavirus Rules

Posted on 2020/03/22 by kwkeirstead@civerex.com

The purpose of this article is to outline protocols for preserving office productivity when knowledge industry team members are required to work out of their homes. ‘Work’ is the transformation of  information/ knowledge to action. Work consists of tasks, some … Continue reading →

Posted in Adaptive Case Management, Business Process Management, Case Management, Operational Effectiveness, Operational Efficiency, R.A.L.B. | Leave a comment

Success Achieving Operational Efficiency & Effectiveness (methods, tools, platforms)

Posted on 2020/02/24 by kwkeirstead@civerex.com

With reference to my recent article called “Avoiding Transformation Program Fails”, operational efficiency and effectiveness need methods to avoid madness. Transformation Initiatives need tools at generic workflow/workload management platforms. Method: CPM for Once-Through Initiatives CPM is the method of choice for … Continue reading →

Posted in Adaptive Case Management, BPM, Case Management, Operational Effectiveness, Operational Efficiency | Leave a comment

Avoiding Transformation Program Fails

Posted on 2020/02/24 by kwkeirstead@civerex.com

McKinsey & Company claimed in 2013 that 70% of Transformation Programs Fail (AIPMM, September 2013) https://www.slideshare.net/aipmm/70-26633757 The McKinsey breakdown on fails went like this (Employee Resistance: 39%; Lack of Management Support: 33%; Inadequate Resources or budget: 14%; Other: 14%). I … Continue reading →

Posted in Adaptive Case Management, BPM, Case Management, Competitive Advantage, Operational Efficiency, Operational Planning, R.A.L.B. | Leave a comment

How to Install BPM in a Corporation

Posted on 2019/10/15 by kwkeirstead@civerex.com

It is difficult to recommend a “best” way to install BPM in a corporation. The approach needs to vary with the consultant, and vary with the client. One-size-fits-all, ends up predictably fitting none of the players. Photo Credit Jill Wellington … Continue reading →

Posted in Adaptive Case Management, Business Process Management, Case Management, Competitive Advantage, FOMM, Operational Efficiency, Operational Planning, Planning, Process Management, Process Mapping, R.A.L.B., Risk Analysis | Tagged , | Leave a comment

How do we get to Excellence from Efficiency and Effectiveness?

Posted on 2018/11/03 by kwkeirstead@civerex.com

In business, efficiency is the easiest journey, the journey to effectiveness is more difficult. Achieving excellence requires all-hands-on-deck, in my view, and is therefore more difficult to achieve. One thing I recall from days at GE was my boss encouraging all … Continue reading →

Posted in Competitive Advantage, Operational Efficiency, Productivity Improvement | Tagged , , | 1 Comment

BPM Process Automation

Posted on 2018/10/06 by kwkeirstead@civerex.com

BPM Process Automation Example Continue reading →

Posted in BPM, Business Process Improvement, Business Process Management, FOMM, Operational Efficiency, Process Mapping | Tagged | Leave a comment

How Low Can You Go?  – Part I

Posted on 2018/03/12 by kwkeirstead@civerex.com

I’ve been following /participating in various recent BPM.com discussions relating to no-code/low-code. Lots of posturing by vendors and product champions re run-time platforms they are promoting or using as well as posturing re process mapping environments they are promoting / using. … Continue reading →

Posted in Adaptive Case Management, Business Process Management, Case Management, Competitive Advantage, Decision Making, Enterprise Content Management, FOMM, Knowledge Bases, Operational Efficiency, Risk Analysis, Strategic Planning | Leave a comment