It’s all about that Case, ‘bout that Case

In healthcare services delivery, your Case Managers need Case Management software.  Seems obvious, doesn’t it?  Why then do clinics/hospitals have EMRs that do not have a Patient History as their core pillar.

If you want to provide continuity of care to individual patients you need, first of all, “best practice” workflows to guide intake, assessment, diagnosis, tx planning, tx monitoring and discharge planning.

And, yes, the Government says you also need long term outcomes data collection so that your patient’s great-grandchildren will have good outcomes.

Clearly, the team of caregivers does not, will not, have the time to stare at paper process maps.

Accordingly, best practices maps need to be prepared and, for practical purposes, be carved up into individual interventions and automatically posted to the right staff at the right time.

The maps go a long way toward getting the “right” things done, by the “right” people, the “right” way, at the “right” time.

None of this can be done in thin air – “Case” is the environment of choice to host process steps.

Case accommodates any mix of structured and ad hoc interventions.

None of this will come as a surprise to practitioners who are old enough to remember paper charts.

Paper charts used “Case” and there still is no shortage of “Case Managers”, but look at the hoops they have to jump through to do what used to be easy.

What is perplexing is why did some designers of EMRs forget to carry forward the notion of “Case”?