Tag Archives: business process analysis

Consultants really are the good guys


I learned a long time ago not to try to be my own plumber. When you are considering a major change to your organization, it is best not to try to be your own management consultant. Consultants have been going … Continue reading

Posted in Adaptive Case Management, Business Process Management, MANAGEMENT, Operational Planning, Organizational Development, Process auditing, Productivity Improvement, Strategic Planning | Tagged , , , , , , , , | Leave a comment

Healthcare Professionals, repeat after me . . .


“I’M AS MAD AS HELL, AND I’M NOT GOING TO TAKE THIS ANYMORE” – I don’t like my EMR, it does not handle my workflow, it does not improve patient care, it does not save time. . . . I … Continue reading

Posted in FIXING HEALTHCARE | Tagged , , , , , , , , , , , | 2 Comments

The future isn’t what it used to be


Within the current economic climate, where funding is being cut back, the temptation is to simply batten down the hatches and scale back operations. The problem is you are likely to put your organization on a slippery slope where cutbacks … Continue reading

Posted in Adaptive Case Management, Business Process Management, Financial Planning, FIXING HEALTHCARE, MANAGEMENT, Operational Planning, Organizational Development, Planning, Productivity Improvement, Strategic Planning | Tagged , , , , , , , | Leave a comment

Process Discovery, Analytics, Process Improvement


Industry experts Sandy Kemsley and Keith Swenson of Fujitsu gave an interesting presentation yesterday “Crossing the Next Frontier of BPM:  Introducing Process Intelligence”. “To be successful in today’s increasingly competitive and uncertain business world, best-in-class organizations focus on process improvement … Continue reading

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Begin at the beginning .


White Rabbit: Where shall I begin, please, your Majesty? King: Begin at the beginning. . and go on till you come to the end: then stop. This advice given by Lewis Carroll in 1865 clearly was not meant for corporate … Continue reading

Posted in Adaptive Case Management, Business Process Management, Operational Planning, Process Mapping, Project Planning, Strategic Planning | Tagged , , , , , | Leave a comment

Why do 70% of BPM initiatives fail?


I keep hearing about a 70% failure rate for BPM and I think we need to gain an understanding re how many BPM initiatives quit when the job is 1/2 done before we can state that 70% of BPM initiatives … Continue reading

Posted in Adaptive Case Management, Automated Resource Allocation, Business Process Management, Operational Planning, Process Mapping | Tagged , , , , | Leave a comment

Aligning Operations with Strategy – Where the Rubber Meets the Road


The purpose of a business in today’s markets is to build, maintain, and enhance customer satisfaction, closely followed by keeping staff happy and productive, making sure shareholders can sleep at night, keeping board members involved  and informed and protecting the … Continue reading

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Best Practices – Knowing when to hold, when to fold


The reason people follow best practices is that until they improve their best practices, there is nothing better than what they have/are using, considering the investment they have made in these and the ongoing effort they have made to improve … Continue reading

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The Facilitator is coming !


It’s 0830 hours and ‘the Facilitator’ is arriving to help the Process Team document their AS-IS and SHOULD-BE workflows. Who are these people and what do they do? The first thing you need to know about facilitators is that the … Continue reading

Posted in Business Process Management, Operational Planning, Process Mapping, Productivity Improvement | Tagged , , , , , | 5 Comments

When a Picture is Not Worth a Thousand Words


“A man wanted to catch a mouse. He did not want to invest in piece of cheese, so he baited the trap with a picture of a piece of cheese. The next morning the picture of the piece of cheese … Continue reading

Posted in Adaptive Case Management, Automated Resource Allocation, Business Process Management, Compliance Control, Process Mapping, Productivity Improvement | Tagged , , , , , , | Leave a comment