Tag Archives: adaptive case management

The Right Time To Close A Case


Some undertakings are intrinsically complex, others become that way only when people complicate initiatives that might otherwise allow an undertaking to remain relatively simple. I have clients who agonize over when to close a Case.  Closing eCases does not require much effort, … Continue reading

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Healthcare Coordination of Care has many moving parts


As with most things complex, the basics are pretty simple. Patient calls in/arrives, a Case is set up.  First things first – patients have one desire which is to get well, hospitals have scarce resources, doctors are busy. So, a … Continue reading

Posted in Adaptive Case Management, Business Process Management, Data Interoperability, Enterprise Content Management, FIXING HEALTHCARE, Interoperability | Tagged , , , , , , , , , , | 4 Comments

How to host as-is process mapping sessions


Process mapping can be streamlined from weeks to days if you go about it using e-mapping software. This sets the stage for easy versioning of process maps as and when changes/enhancements need to be made. Continue reading

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Fixing BPM – Out of the frying pan into the fire


When you transition from BPM to ACM/BPM the notion of “process” changes. No longer do we have start-finish processes that ensure that a Case instance called “generator” or “patient” carries through to completion. When constructing processes or process fragments for … Continue reading

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Fixing BPM –in praise of process fragments


In the area of computer programming, “small” is a good thing. The major contribution of Object-Oriented Programming is to generate small pieces of code that are generic as opposed to being specific and that are capable of re-use and extension. … Continue reading

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Fixing BPM – In the transition to Customer-Centricity – why have processes at all?


It’s time to make the distinction that unless you have a process that is fully automated, your customers, suppliers or other stakeholders may want/need to receive information or provide input at virtually ANY step along an organization’s processes. Clearly, you … Continue reading

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Processes do not have objectives


Aside from the obvious (i.e. engaging a process and getting to the end of it), processes do not have objectives. It’s easy to rationalize this in any environment that hosts a mix of unstructured work and structured work. What becomes … Continue reading

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Who’s on First? What’s on Second?


Abbott and Costello, back in 1945, got it about right. In any business, you need to take control over WHAT, WHY, WHO, WHERE and WHEN. If you are able to manage these variables there is very little left to fall … Continue reading

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Insourcing – Doing It the Right Way


I noticed the other day an article advising that the outsourcing trend started, in 2012, to reverse itself. Wikipedia cites various reasons: http://en.wikipedia.org/wiki/Insourcing “Rising third-world wages, recognition that many off-shoring costs were large and hidden, rapid consumer product innovation and … Continue reading

Posted in Adaptive Case Management, Business Process Improvement, Business Process Management, Insourcing, Manufacturing Operations, Operational Planning, Operations Management, Organizational Development, Planning, Productivity Improvement, Project Planning, Strategic Planning | Tagged , , , , , , , , , , , | 1 Comment

Are healthcare cost increases inevitable?


“Healthcare costs will continue to rise until the entire system collapses under its own weight”. This doomsday scenario is certainly one possibility, but it is a “do-nothing” option. How about an approach that reduces costs at the same time as … Continue reading

Posted in Adaptive Case Management, Business Process Improvement, Business Process Management, Case Management, Compliance Control, Customer Centricity, Data Interoperability, Decision Making, Enterprise Content Management, FIXING HEALTHCARE, Interoperability, Operational Planning, Operations Management, Process auditing, Process Management, Process Mapping, Productivity Improvement, Strategic Planning, Telehealth | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | 6 Comments