This is the final post in the series “Working with KPIs”, where operations meets strategy.
In the screenshot below, we have workflows consolidating data in real time to the “3D Printing Corporation” Kbase.
Rule sets at process template steps upload data to the Kbase where expressions of the type x=x+1 increment counters and record details of events (e.g. QA defect details).
If a KPI is, for example, a moving average, then algorithms at the KBase can carry out the required additional calculations.
Direct data import from local and remote systems and applications can take place at a Kbase without the need to initially import data to your run time environment and, from there, upload the data to the Kbase.
As expected, the Kbase will auto-version all incoming data by “session” so all free-form searches need to be constrained by a time window (e.g. T2 current, T1 last 3 months, T0 last 6 months).
As with a workflow management run-time environment that auto-exports transaction data to
a) a history,
b) a Kbase,
c) a data exchanger,
a Kbase can be configured to export session data for upload to a graphic environment to facilitate trending.
Bottom line, you need 360 degree methodologies to narrow the gap between operations and strategy.
Traditional row and column data reporting has gone the way of buggy whips in today’s fast pace business climate.
“what you don’t see may end up being more important than what you are currently looking at”
The combination of traditional relational database technology plus advanced graphic capabilities allow you to look at the past, manage the present and get a better idea of what is likely to take place in the future.
To review the entire sequence of operations -> strategy blog posts see the following:
Case Management Tips and Tricks
I Work Scheduling http://wp.me/pzzpB-wa
II Decision Support/Work Performance http://wp.me/pzzpB-wj
III Data Exchange http://wp.me/pzzpB-wr
IV Consolidation of Case Data to Executive Dashboards . . . http://wp.me/pzzpB-wG
Working with KPIs
I Taking Stock http://wp.me/pzzpB-xG
II Formulating Strategy http://wp.me/pzzpB-xN
III Setting Goals/Objectives http://wp.me/pzzpB-xU
IV Defining KPIs http://wp.me/pzzpB-y9
V Measuring Performance (this post)