Every Little Thing Is Going to Be All Right

“Don’t worry about a thing,
Cause every little thing gonna be all right”.

I saw a process management maturity diagram the other day and one of the posted comments was that “the greatest potential to be realized” was “adoption”.

There are two stages to adoption (initial and ongoing). We often refer to the latter as sustainability.

In my experience, you don’t have to worry about process sustainability.

In fact, once you have a mapped set of improved processes, set the corporate mindset to “no verbal orders” and have in place an automated resource allocation, levelling and balancing (RALB) system, staff and managers are either in or out.

Providing, of course, the implementation makes things easier and more convenient relative to whatever the organization had in place previously,

Since all work is allocated by the RALB and by the people running the system, if you don’t go to the system you will have no work and have no line items to report on your timesheet, and any work you perform will not get beyond your desk because the only way handoffs take place is via the system.

It’s like standing at a bus stop. A bus comes along, the door opens, if you climb up you are on the bus, otherwise you stay at the corner and keep missing the next bus, and the next….

The “greatest potential to be realized” for me is in providing an environment that is capable of providing guidelines, guardrails and interoperability.

You do have to do the change management (there always is a need for change management when any significant change takes place in an organization) and this means getting staff on board.

Keeping them on board (process sustainability) is not a problem in an RALB environment. – every little thing is going to be all right!

Three Little Birds”  (. . every little thing gonna be all right) is a song by Bob Marley & The Wailers. It is on their  1977 album Exodus and was released as a single in 1980. The song reached the Top 20 in the UK, peaking at number 17.

Live a little!   Listen to Bob Marley’s recording of the song.

About kwkeirstead@civerex.com

Management consultant and process control engineer (MSc EE) with a focus on bridging the gap between operations and strategy in the areas of critical infrastructure protection, connect-the-dots law enforcement investigations, healthcare services delivery, job shop manufacturing and b2b/b2c/b2d transactions. (C) 2010-2018 Karl Walter Keirstead, P. Eng. All rights reserved. The opinions expressed here are those of the author, and are not connected with Jay-Kell Technologies Inc, Civerex Systems Inc. (Canada), Civerex Systems Inc. (USA) or CvX Productions.
This entry was posted in Adaptive Case Management, Automated Resource Allocation, Business Process Improvement, Business Process Management, Case Management, Data Interoperability, Operations Management, Process Management, Productivity Improvement. Bookmark the permalink.

2 Responses to Every Little Thing Is Going to Be All Right

  1. I see process maturity quite sceptical because it is rooted in orthodox BPM methodology and measures how strictly a business manages its complex BPM environment. That will be soon a thing of the past.

    Something or someone is mature when he/she/it no longer requires constant supervision and improvement, but is capable of doing this from within — thus making a governance bureaucracy obsolete.

    Adoption only comes from USABILITY and PROBLEM SOLVING. If the solution is easy to use and solves a problem that the user has, then it will be adopted without needing any kind of governance or supervision. At best it needs some coaching or guidance.

    Once the business is able to create processes without the need for engineers or experts and it helps them to make their lives easier, adoption happens! No need to govern, enforce or coerce …


  2. kwkeirstead says:

    Agree – when you own something, you take care of it.


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