Rules for Change Management Professionals

Change management professionals transition organizations from one state of affairs to some desired future state of affairs.

Each organization wants to come out of this with a competitive advantage, accordingly, no cookie cutter approach or single algorithm will produce the desired result.

The transitioning can be modeled via the game “Whack a Mole” – fix this and that breaks, so the driving strategy needs to be to put in big fixes that cause only little breaks, otherwise there is no progress.

As for knowing more, we all know more today than we did 10 years ago and wish that we had known what we know today, back then.

Here are ten rules that yield superior results.

1.  Long journeys all begin with the 1st step.

2.  If you don’t know where you want to end up, you won’t know if, as and when you get there.

3. We cannot manage time, time manages us.

4. The purpose of any business is to stay in business.

5. You need infrastructure, people and customers to start up a business, you need customers, people and infrastructure to keep a business going.

6. All  business decisions have options, each of these has risk and uncertainty.

7. Consistent good decision making is an art.

8. Be nice to your people, they are your main assets – each evening they go away, make things such that they look forward to returning the next morning.

9. Beware of competitors – “have them for lunch before they have you for dinner”.

10. Smile, it does not cost more.

And then, from Albert Einstein . . . “In theory, theory and practice are the same, in practice they are not”.


Management consultant and process control engineer (MSc EE) with a focus on bridging the gap between operations and strategy in the areas of critical infrastructure protection, major crimes case management, healthcare services delivery, and b2b/b2c/b2d transactions. (C) 2010-2019 Karl Walter Keirstead, P. Eng. All rights reserved. The opinions expressed here are those of the author, and are not connected with Jay-Kell Technologies Inc, Civerex Systems Inc. (Canada), Civerex Systems Inc. (USA) or CvX Productions.
This entry was posted in Business Process Improvement, Business Process Management, Customer Centricity, Decision Making, MANAGEMENT, Organizational Development and tagged , , , . Bookmark the permalink.

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