The Last UI You’ll Ever Need to Manage Workflow


2017-06-13_0705

Healthcare Case Management setup

Do a motion-time study on yourself today. Then, watch how others work.

All of us come into work every day and the 1st thing we do is to take note of our fixed-time appointments.  In between appointments, we focus on our individual “To-Do” Lists. This covers 100% of what everyone does, every day, all day.

Next, rationalize what you do in respect of To-Do Items.  The first rule of efficiency in processing To-Do items is focus on a mix of small tasks and one or two large tasks.

Completing several small tasks gives a sense of progress but if you don’t try to advance at least one large task, the tendency is to get into fire-fighting mode where you never get to any of the large tasks.  Working on large tasks requires planning in the performance of work because each time you come back to any large in-progress task there is a learning curve (i.e. getting ready to get started).

Now that the notion of work being made up of fixed time appointments and to-do list items is firmly entrenched, it stands to reason you are likely to be more productive with a single screen that has your to-do list on one side and your calendar on the other side.  The option is multiple “views” encumbered with menu bars and icon bars where you have to navigate up/down/across/over. The only “view” you need is your To-Do list and your Calendar.

This brings up the question as to how To-Do items post items to your To-Do list and the answer is

a) others post items to your To-Do list,

b) automated BPM orchestration/ governance/ data exchange software posts items,

c) you, yourself, post To-Do items to your To-Do list.

It turns out all work is either structured such that it can be represented by process steps OR the work is unstructured and cannot be represented by process steps.Or we have a mix.

Most organizations/staff members have a mix of structured work and unstructured work. It can range from 95%/5% in highly automated processes to 5%/95% in office/services settings where most of the staff members are knowledge workers.  This is where an ACM/BPM orchestration/governance “Case” environment proves to be superior to either ACM alone or BPM alone.

So, there you have it, one split screen, call it a command center if you like – it’s all you need to address steps/tasks along best practice workflows and carry out ad hoc interventions.

Want to see an example of this work approach in action? Call 800 529 5355.

Keywords:

ACM, BPM, processes, process steps, tasks, structured work, unstructured work, work performance, To-Do List, personal Calendar.

About kwkeirstead@civerex.com

Management consultant and process control engineer (MSc EE) with a focus on bridging the gap between operations and strategy in the areas of critical infrastructure protection, connect-the-dots law enforcement investigations, healthcare services delivery, job shop manufacturing and b2b/b2c/b2d transactions. (C) 2010-2017 Karl Walter Keirstead, P. Eng. All rights reserved. The opinions expressed here are those of the author, and are not connected with Jay-Kell Technologies Inc, Civerex Systems Inc. (Canada), Civerex Systems Inc. (USA) or CvX Productions.
This entry was posted in Adaptive Case Management, Automated Resource Allocation, Business Process Management, Operational Planning, Process Management, Productivity Improvement. Bookmark the permalink.

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