Let them do it their way

A LinkedIn HIMSS group with 50,000 members managed to pick up 2,219 comments over twenty four months at a discussion called “Top Ten reasons why EMR/EHR implementations are failing”.

A central theme seems to be that most EMR software requires that organizations change the way they run their day-to-day operations because “… the software needs things done this way”.

Reading between the lines, it’s obvious that “one-size-fits-all’ solutions fail to address the diverse needs of healthcare organizations. One alternative is a “one-size-fits-none” solution where the vendor is more than happy to “customize” the software. If you are not in a rush and your healthcare organization is owned by a bank, this approach could produce the desired result.

But. wait, if time is not of the essence why become involved in complex contracting/licensing arrangements when you can “. .. build the next generation Ferrari in your garage” on your own?

A fourth option is to acquire software that lets you build, own and manage your workflows and collect data using your forms.  Sounds simple enough but not if you have to take a four-year course on systems design and then focus on building and maintaining software instead of taking care of patients.

If you are in the market for EMR software, pick a solution set that allows you to build workflows that work for your organization and reject “solutions” where you end up working for some workflow that probably was designed by some third party who has no clue how you like/want to run your operations.

The easy way to sort through the list of 500+ vendors in this market space is to book a one-hour web demo and announce to the rep that you want to take control of the mouse and build and run a workflow that is representative of one of your programs.

If this works out and you pick that solution set, it’s unlikely you will have issues with the solution set – you are not likely to have ongoing complaints about your workflows posting your forms.

About kwkeirstead@civerex.com

Management consultant and process control engineer (MSc EE) with a focus on bridging the gap between operations and strategy in the areas of critical infrastructure protection, connect-the-dots law enforcement investigations, healthcare services delivery, job shop manufacturing and b2b/b2c/b2d transactions. (C) 2010-2018 Karl Walter Keirstead, P. Eng. All rights reserved. The opinions expressed here are those of the author, and are not connected with Jay-Kell Technologies Inc, Civerex Systems Inc. (Canada), Civerex Systems Inc. (USA) or CvX Productions.
This entry was posted in Business Process Management, FIXING HEALTHCARE, Process Mapping and tagged , , . Bookmark the permalink.

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