If you are looking at options for the future in the context of an ever-changing business landscape, you know that 5-year strategic planning initiatives have very little support today.
“Long Range” today means 12-18 months, so the question is what comes next once you have developed a strategic plan and balanced scorecard?
The answer is operations planning, same as usual, with the same 12-month cycle, but with automated resource allocation, leveling and balancing so that you and your organization can keep up with changes.
Business Process Management (BPM) and Adaptive Case Management (ACM) are the methodologies of choice for this decade for building and maintaining successful customer experiences.
If your concept of ACM and BPM and Case Management is not ‘ . . . simple as ABC’, you need to talk to a Civerex-trained management consultant today – ACM/BPM consultants can mediate high-level planning initiatives and help you map your goals and objectives to operational plans that will help you build and maintain successful customer experiences.
Here is how it all plays out.
All customer experiences derive from processes that organizations use to transform inputs to outputs; Individual processes are organizational “Best Practices”; consistent use of best practices leads to improved outcomes.