Category Archives: Case Management

Team Performance under Coronavirus Rules

Posted on 2020/03/22 by kwkeirstead@civerex.com

The purpose of this article is to outline protocols for preserving office productivity when knowledge industry team members are required to work out of their homes. ‘Work’ is the transformation of  information/ knowledge to action. Work consists of tasks, some … Continue reading →

Posted in Adaptive Case Management, Business Process Management, Case Management, Operational Effectiveness, Operational Efficiency, R.A.L.B. | Leave a comment

Success Achieving Operational Efficiency & Effectiveness (methods, tools, platforms)

Posted on 2020/02/24 by kwkeirstead@civerex.com

With reference to my recent article called “Avoiding Transformation Program Fails”, operational efficiency and effectiveness need methods to avoid madness. Transformation Initiatives need tools at generic workflow/workload management platforms. Method: CPM for Once-Through Initiatives CPM is the method of choice for … Continue reading →

Posted in Adaptive Case Management, BPM, Case Management, Operational Effectiveness, Operational Efficiency | Leave a comment

Avoiding Transformation Program Fails

Posted on 2020/02/24 by kwkeirstead@civerex.com

McKinsey & Company claimed in 2013 that 70% of Transformation Programs Fail (AIPMM, September 2013) https://www.slideshare.net/aipmm/70-26633757 The McKinsey breakdown on fails went like this (Employee Resistance: 39%; Lack of Management Support: 33%; Inadequate Resources or budget: 14%; Other: 14%). I … Continue reading →

Posted in Adaptive Case Management, BPM, Case Management, Competitive Advantage, Operational Efficiency, Operational Planning, R.A.L.B. | Leave a comment

How to Install BPM in a Corporation

Posted on 2019/10/15 by kwkeirstead@civerex.com

It is difficult to recommend a “best” way to install BPM in a corporation. The approach needs to vary with the consultant, and vary with the client. One-size-fits-all, ends up predictably fitting none of the players. Photo Credit Jill Wellington … Continue reading →

Posted in Adaptive Case Management, Business Process Management, Case Management, Competitive Advantage, FOMM, Operational Efficiency, Operational Planning, Planning, Process Management, Process Mapping, R.A.L.B., Risk Analysis | Tagged , | Leave a comment

Unlocking The Secrets To Building and Sustaining Competitive Advantage

Posted on 2018/12/07 by kwkeirstead@civerex.com

Posted in #strategy, Adaptive Case Management, BPM, Business Process Management, Case Management, Decision Making, FOMM, Operations Management, Resource Based View, Strategic Planning | 2 Comments

Is this where you want to be?

Posted on 2018/11/06 by kwkeirstead@civerex.com

This is a pitch to consultants and business managers who subscribe to and use BPM (Business Process Management).  It turns out there are two flavors of BPM  –  “B(P)M” (business management that receives orchestration from process templates, process fragment templates, … Continue reading →

Posted in BPM, Business Process Management, Case Management, Process Management | Tagged | 2 Comments

Must-Have Features at a Run-Time Case Management Platform

Posted on 2018/08/15 by kwkeirstead@civerex.com

Case Managers spend their time managing Cases and leveling and balancing resources across Cases.  Popular examples of Cases are Patients in healthcare, Investigations in law enforcement but, in general, a Case is just a cursor position at a post-relational database … Continue reading →

Posted in Adaptive Case Management, Case Management, Software Acquisition, Software Design | Tagged | 4 Comments

Closing the gap between strategy and operations – is as easy as A, B, C, D, E

Posted on 2018/08/05 by kwkeirstead@civerex.com

Corporations need two pillars (ECM and DCM) plus three meta-methods to build, sustain and augment competitive advantage. Absent any one of these and the corporation is likely to fail at closing the gap between strategy/operations and operations/strategy. Let’s highlight these … Continue reading →

Posted in Adaptive Case Management, Business Process Management, Case Management, Decision Making, Enterprise Content Management, FOMM, Knowledge Bases, Operations Management, Process Management, Project Planning, R.A.L.B., Resource Based View | 2 Comments

Strategy Development – Same old, or entirely new?

Posted on 2018/06/10 by kwkeirstead@civerex.com

Recently, I was asked whether Edith Penrose’s  “RBV” (Resource Based View) is today obsolete. Fair question, given that RBV goes back to 1959. This led to a question as to whether Porter’s Competitive Advantage method has or has not evolved … Continue reading →

Posted in Case Management, Competitive Advantage, Resource Based View, Strategic Planning, Uncategorized | Tagged , | 1 Comment

How Low Can You Go? –  Part IV – Essentials for building, sustaining & improving corporate competitive advantage.

Posted on 2018/04/18 by kwkeirstead@civerex.com

This article attempts to bridge the gap between operational methods such as ACM/BPM/CPM/RALB and FOMM and methods used to evolve business strategy.The mission of all strategic and operational initiatives is to build, sustain and augment competitive advantage. See “Theories of … Continue reading →

Posted in Case Management, Decision Making, Financial Planning, FOMM, R.A.L.B., Risk Analysis, Strategic Planning, Uncategorized | Leave a comment